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Zendesk is a support ticketing system, designed to help track, prioritize, and solve customer support interactions. More than just a help desk, Zendesk Support helps nurture customer relationships with personalized, responsive support across any channel.


You can find authentication information for this node here.

Basic Operations#

  • Ticket
    • Create a ticket
    • Delete a ticket
    • Get a ticket
    • Get all tickets
    • Recover a suspended ticket
    • Update a ticket
  • Ticket Field
    • Get a ticket field
    • Get all system and custom ticket fields
  • User
    • Create a user
    • Delete a user
    • Get a user
    • Get all users
    • Get a user's organizations
    • Get data related to the user
    • Search users
    • Update a user
  • Organization
    • Create an organization
    • Delete an organization
    • Count organizations
    • Get an organization
    • Get all organizations
    • Get data related to the organization
    • Update a organization

Example Usage#

This workflow allows you to create a ticket in Zendesk. You can also find the workflow on the website. This example usage workflow would use the following two nodes. - Start - Zendesk

The final workflow should look like the following image.

A workflow with the Zendesk node

1. Start node#

The start node exists by default when you create a new workflow.

2. Zendesk node#

  1. First of all, you'll have to enter credentials for the Zendesk node. You can find out how to do that here.
  2. Enter the description of the ticket in the Description field.
  3. Click on Execute Node to run the workflow.