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The Freshservice node allows you to automate work in Freshservice and integrate Freshservice with other applications. n8n has built-in support for a wide range of Freshdesk features, including creating, updating, deleting, and getting agent information and departments.

On this page, you'll find a list of operations the Freshservice node supports and links to more resources.


Refer to Freshservice credentials for guidance on setting up authentication.

Examples and templates

For usage examples and templates to help you get started, take a look at n8n's Freshservice integrations list.

Basic operations#

  • Agent
    • Create an agent
    • Delete an agent
    • Retrieve an agent
    • Retrieve all agents
    • Update an agent
  • Agent Group
    • Create an agent group
    • Delete an agent group
    • Retrieve an agent group
    • Retrieve all agent groups
    • Update an agent group
  • Agent Role
    • Retrieve an agent role
    • Retrieve all agent roles
  • Announcement
    • Create an announcement
    • Delete an announcement
    • Retrieve an announcement
    • Retrieve all announcements
    • Update an announcement
  • Asset Type
    • Create an asset type
    • Delete an asset type
    • Retrieve an asset type
    • Retrieve all asset types
    • Update an asset type
  • Change
    • Create a change
    • Delete a change
    • Retrieve a change
    • Retrieve all changes
    • Update a change
  • Department
    • Create a department
    • Delete a department
    • Retrieve a department
    • Retrieve all departments
    • Update a department
  • Location
    • Create a location
    • Delete a location
    • Retrieve a location
    • Retrieve all locations
    • Update a location
  • Problem
    • Create a problem
    • Delete a problem
    • Retrieve a problem
    • Retrieve all problems
    • Update a problem
  • Product
    • Create a product
    • Delete a product
    • Retrieve a product
    • Retrieve all products
    • Update a product
  • Release
    • Create a release
    • Delete a release
    • Retrieve a release
    • Retrieve all releases
    • Update a release
  • Requester
    • Create a requester
    • Delete a requester
    • Retrieve a requester
    • Retrieve all requesters
    • Update a requester
  • Requester Group
    • Create a requester group
    • Delete a requester group
    • Retrieve a requester group
    • Retrieve all requester groups
    • Update a requester group
  • Software
    • Create a software application
    • Delete a software application
    • Retrieve a software application
    • Retrieve all software applications
    • Update a software application
  • Ticket
    • Create a ticket
    • Delete a ticket
    • Retrieve a ticket
    • Retrieve all tickets
    • Update a ticket

Example usage#

This workflow allows you to fetch all Tickets with an Urgent status in Freshservice. This example usage workflow would use the following two nodes:

The final workflow should look like the following image.

A workflow with the Freshservice node

1. Start node#

The start node exists by default when you create a new workflow.

2. Freshservice node#

  1. First enter your credentials for the Freshservice node. You can find out how to do that here.
  2. Select Ticket from the Resource dropdown.
  3. Select Get All from the Operation dropdown.
  4. Enable the Return All toggle.
  5. From the Add Filter dropdown select Priority.
  6. From the new Priority dropdown select Urgent.
  7. Click on Execute Node to run the workflow.