> For the complete documentation index, see [llms.txt](https://docs.n8n.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.n8n.io/integrations/builtin/app-nodes/n8n-nodes-base.freshservice.md).

# Freshservice

Use the Freshservice node to automate work in Freshservice and integrate Freshservice with other applications. n8n has built-in support for a wide range of Freshdesk features, including creating, updating, deleting, and getting agent information and departments.

On this page, you'll find a list of operations the Freshservice node supports and links to more resources.

{% hint style="info" %}
**Credentials**

Refer to [Freshservice credentials](/integrations/builtin/credentials/freshservice.md) for guidance on setting up authentication.
{% endhint %}

## Operations <a href="#operations" id="operations"></a>

* Agent
  * Create an agent
  * Delete an agent
  * Retrieve an agent
  * Retrieve all agents
  * Update an agent
* Agent Group
  * Create an agent group
  * Delete an agent group
  * Retrieve an agent group
  * Retrieve all agent groups
  * Update an agent group
* Agent Role
  * Retrieve an agent role
  * Retrieve all agent roles
* Announcement
  * Create an announcement
  * Delete an announcement
  * Retrieve an announcement
  * Retrieve all announcements
  * Update an announcement
* Asset Type
  * Create an asset type
  * Delete an asset type
  * Retrieve an asset type
  * Retrieve all asset types
  * Update an asset type
* Change
  * Create a change
  * Delete a change
  * Retrieve a change
  * Retrieve all changes
  * Update a change
* Department
  * Create a department
  * Delete a department
  * Retrieve a department
  * Retrieve all departments
  * Update a department
* Location
  * Create a location
  * Delete a location
  * Retrieve a location
  * Retrieve all locations
  * Update a location
* Problem
  * Create a problem
  * Delete a problem
  * Retrieve a problem
  * Retrieve all problems
  * Update a problem
* Product
  * Create a product
  * Delete a product
  * Retrieve a product
  * Retrieve all products
  * Update a product
* Release
  * Create a release
  * Delete a release
  * Retrieve a release
  * Retrieve all releases
  * Update a release
* Requester
  * Create a requester
  * Delete a requester
  * Retrieve a requester
  * Retrieve all requesters
  * Update a requester
* Requester Group
  * Create a requester group
  * Delete a requester group
  * Retrieve a requester group
  * Retrieve all requester groups
  * Update a requester group
* Software
  * Create a software application
  * Delete a software application
  * Retrieve a software application
  * Retrieve all software applications
  * Update a software application
* Ticket
  * Create a ticket
  * Delete a ticket
  * Retrieve a ticket
  * Retrieve all tickets
  * Update a ticket

## Templates and examples <a href="#templates-and-examples" id="templates-and-examples"></a>

[Browse Freshservice node documentation integration templates](https://n8n.io/integrations/freshservice) or [search all templates](https://n8n.io/workflows/)