> For the complete documentation index, see [llms.txt](https://docs.n8n.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.n8n.io/integrations/builtin/app-nodes/n8n-nodes-base.helpscout.md).

# Help Scout

Use the Help Scout node to automate work in Help Scout, and integrate Help Scout with other applications. n8n has built-in support for a wide range of Help Scout features, including creating, updating, deleting, and getting conversations, and customers.

On this page, you'll find a list of operations the Help Scout node supports and links to more resources.

{% hint style="info" %}
**Credentials**

Refer to [Help Scout credentials](/integrations/builtin/credentials/helpscout.md) for guidance on setting up authentication.
{% endhint %}

## Operations <a href="#operations" id="operations"></a>

* Conversation
  * Create a new conversation
  * Delete a conversation
  * Get a conversation
  * Get all conversations
* Customer
  * Create a new customer
  * Get a customer
  * Get all customers
  * Get customer property definitions
  * Update a customer
* Mailbox
  * Get data of a mailbox
  * Get all mailboxes
* Thread
  * Create a new chat thread
  * Get all chat threads

## Templates and examples <a href="#templates-and-examples" id="templates-and-examples"></a>

[Browse Help Scout node documentation integration templates](https://n8n.io/integrations/helpscout) or [search all templates](https://n8n.io/workflows/)

If this node doesn't support the operation you want to do, you can use the [HTTP Request node](/integrations/builtin/core-nodes/n8n-nodes-base.httprequest.md) to call the service's API.

You can use the credential you created for this service in the HTTP Request node:

1. In the HTTP Request node, select **Authentication** > **Predefined Credential Type**.
2. Select the service you want to connect to.
3. Select your credential.

Refer to [Custom API operations](/integrations/builtin/custom-api-actions-for-existing-nodes.md) for more information.


---

# Agent Instructions
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## Querying This Documentation
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Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.n8n.io/integrations/builtin/app-nodes/n8n-nodes-base.helpscout.md?ask=<question>&goal=<endgoal>
```

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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.