# Zendesk

Zendesk (opens new window) is a support ticketing system, designed to help track, prioritize, and solve customer support interactions. More than just a help desk, Zendesk Support helps nurture customer relationships with personalized, responsive support across any channel.

🔑 Credentials

You can find authentication information for this node here.

# Basic Operations


Ticket
  • Create a ticket
  • Delete a ticket
  • Get a ticket
  • Get all tickets
  • Update a ticket
Ticket Field
  • Get a ticket field
  • Get all system and custom ticket fields
User
  • Create a user
  • Delete a user
  • Get a user
  • Get all users
  • Search users
  • Update a user

# Example Usage

This workflow allows you to create a ticket in Zendesk. You can also find the workflow (opens new window) on the website. This example usage workflow would use the following two nodes.

The final workflow should look like the following image.

A workflow with the Zendesk node

# 1. Start node

The start node exists by default when you create a new workflow.

# 2. Zendesk node

  1. First of all, you'll have to enter credentials for the Zendesk node. You can find out how to do that here.
  2. Enter the description of the ticket in the Description field.
  3. Click on Execute Node to run the workflow.