Zammad credentials

You can use these credentials to authenticate the following nodes:

• Zammad

Prerequisites

• Create a hosted Zammad account or set up your own Zammad instance.

• For token authentication, enable API Token Access in Settings > System > API. Refer to Setting up a Zammad for more information.

Supported authentication methods

• Basic auth

• Token auth: Zammad recommends using this authentication method.

Related resources

Refer to Zammad's API Authentication documentation for more information about authenticating with the service.

Using basic auth

To configure this credential, you'll need:

• A Base URL: Enter the URL of your Zammad instance.

• An Email address: Enter the email address you use to log in to Zammad.

• A Password: Enter your Zammad password.

• Ignore SSL Issues: When turned on, n8n will connect even if SSL certificate validation fails.

Using token auth

To configure this credential, you'll need:

• A Base URL: Enter the URL of your Zammad instance.

• An Access Token: Once API Token Access is enabled for the Zammad instance, any user with the user_preferences.access_token permission can generate an Access Token by going to your avatar > Profile > Token Access and Create a new token.

  • The access token permissions depend on what actions you'd like to complete with this credential. For all functionality within the Zammad node, select:

    • admin.group

    • admin.organization

    • admin.user

    • ticket.agent

    • ticket.customer

• Ignore SSL Issues: When turned on, n8n will connect even if SSL certificate validation fails.